Welcome to Hidden Down. By accessing our website and purchasing our products, you agree to the following Terms & Conditions. Please read carefully.
1. GENERAL
1.1 These Terms & Conditions apply to all users of this website and all purchases made through our platform. By using our website, you agree to comply with and be bound by these Terms.
1.2 We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice. Continued use of the website constitutes acceptance of those changes.
2. ELIGIBILITY
2.1 You must be at least 18 years old or have permission from a legal guardian to use this website and make purchases.
2.2 By using this site, you confirm that all information provided is accurate and complete.
3. PRODUCTS & AVAILABILITY
3.1 All products are subject to availability. We reserve the right to: (a) Limit quantities per customer (b) Discontinue products at any time (c) Cancel orders due to stock issues
3.2 We do our best to display product colors and details accurately. However, we do not guarantee that your device will display colors exactly as intended.
4. PRICING & PAYMENT
4.1 All prices are listed in [THB/USD].
4.2 We reserve the right to: (a) Change prices at any time without notice (b) Cancel orders if pricing errors occur
4.3 Full payment must be completed before an order is processed. Orders that are unpaid may be canceled automatically.
5. ORDER PROCESSING
5.1 Placing an order does not guarantee acceptance.
5.2 We reserve the right to: (a) Accept or reject any order (b) Cancel suspicious or fraudulent orders (c) Request additional verification
5.3 Once an order is confirmed, you will receive an email notification.
6. SHIPPING & DELIVERY
6.1 We are not responsible for delays caused by: (a) Shipping carriers (b) Customs clearance (c) Incorrect shipping information
6.2 Delivery times are estimates only and not guaranteed.
6.3 Risk of loss transfers to the customer once the package is handed to the shipping carrier.
7. INTERNATIONAL ORDERS
7.1 International customers are responsible for: (a) Import duties (b) Taxes (c) Customs fees
7.2 These charges are not included in the product price and must be paid by the customer.
7.3 We are not responsible for delays caused by customs.
8. RETURNS & REFUNDS
8.1 Returns are accepted under the following conditions: (a) Items must be unused (b) Items must be in original condition (c) Tags must be attached
8.2 We do not accept returns for: (a) Sale items (b) Pre-order items (c) Used or damaged items (by customer)
8.3 Return shipping costs are the responsibility of the customer unless the item is defective.
8.4 Refunds are processed after inspection and may take 3–7 business days.
9. ACCOUNT RESPONSIBILITY
9.1 If you create an account, you are responsible for: (a) Maintaining confidentiality of your login details (b) All activity under your account
9.2 We are not liable for unauthorized access due to your negligence.
10. INTELLECTUAL PROPERTY
10.1 All content on this website, including: (a) Logos (b) Designs (c) Images (d) Text
10.2 is the property of Hidden Down and may not be used, copied, or reproduced without permission.
11. LIMITATION OF LIABILITY
11.1 To the fullest extent permitted by law, Hidden Down shall not be liable for: (a) Any indirect or consequential damages (b) Loss of data, profits, or business (c) Delays or service interruptions
11.2 All services are provided “as is” without warranties of any kind.
12. INDEMNIFICATION
You agree to indemnify and hold Hidden Down harmless from any claims, damages, or expenses resulting from: (a) Your misuse of the website (b) Violation of these Terms (c) Violation of any law or third-party rights
13. TERMINATION
13.1 We reserve the right to: (a) Suspend or terminate accounts (b )Block access to the website
13.2 at our discretion, without prior notice.
14. GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of Thailand.
